Frequently Asked Questions
Everything you need to know about the world's most versatile cookware.
What makes HexClad cookware 'Hybrid'?
HexClad features a patented laser-etched hexagon design that combines the performance of stainless steel with the convenience of a non-stick surface. The peaks of stainless steel provide professional searing power, while the non-stick valleys ensure easy release and cleanup.
Is HexClad cookware metal utensil safe?
Yes, our unique laser-etched surface is scratch-resistant and designed to withstand metal spatulas, whisks, and spoons. Unlike traditional non-stick pans, you don't have to worry about peeling or flaking when using metal tools.
What is your shipping policy?
We offer free standard shipping on all orders over $99 within the contiguous United States. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.
Do you offer a lifetime warranty?
We stand behind our products for life. HexClad offers a limited lifetime warranty that covers any manufacturer defects in materials or workmanship. If your pan ever fails to perform due to a defect, we will replace it.
Can HexClad pans be used on induction cooktops?
Absolutely. HexClad cookware is designed with a magnetic stainless steel base, making it fully compatible with all cooktops, including induction, gas, electric, and ceramic.
Are the pans oven and dishwasher safe?
Yes, our cookware is oven safe up to 500°F and the tempered glass lids are oven safe up to 400°F. While our pans are dishwasher safe, we recommend hand washing to maintain the longevity and shine of the hybrid surface.